Ticket Support System
This is a web application tailored for efficient issue tracking and customer support management, designed with a focus on simplicity and functionality. It features user authentication, including email/password and JWT for secure sessions, and offers a streamlined interface for submitting, tracking, and resolving support tickets. The application provides detailed insights into each ticket, including status, priority, and assignee, facilitated by a user-friendly dashboard for effective management and oversight. Built on the MERN stack (MongoDB, Express, React, Node.js), it leverages MongoDB Atlas for a resilient, scalable database solution. The idea is a platform for businesses and support teams looking to optimize their customer service workflow, ensuring a responsive and organized ticket support system.
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